9 Ways to Boost Your HCAHPS Patient Satisfaction Scores

Did you know hospitals can either lose or gain up to 2 percent of Medicare payments based on patient feedback? This is why your patients’ answers to HCAHPS surveys are paramount to the financial health of your healthcare system. This crucial guide shows you how to create a best-in-class environmental services program and receive consistently high marks.

A few areas of importance include:

• Cleaning protocol
• Proper training
• Visual cues