Case Study

Main Line Health (MLH), a not-for-profit health system, sought to shift its culture to address the importance of patients and improve HCAHPS scores. The organization reached out to Aramark to support these new initiatives.

Together, MLH and Aramark developed a new strategy for patient engagement that would serve as an invaluable model across departments. Explore the remarkable outcomes that resulted from Main Line Health and Aramark’s relationship in this impressive case study.