IU HEALTH TRANSITIONS DINING AND EVS IN 17 HOSPITALS TO ONE STRATEGIC PARTNER

Indiana University Health was experiencing incongruent and limited performance measurement standards and outcomes across its 17 hospitals. So top minds at the healthcare system decided to bring dining services and EVS under one systemwide support umbrella, with a single outsource partner. Within eight months, IU Health achieved its best systemwide throughputs in six years — 101 minutes — despite experiencing its highest patient volumes. It also achieved 99.8% patient safety with tray accuracy. Learn how their expanded partnership made it possible in this revealing case study.