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Case Study: UPMC Susquehanna Nurse Workload

Susquehanna UPMC Nurse Workload Case Study

By reallocating relevant daily tasks to unit leaders, Aramark helped UPMC Susquehanna improve nurse—and patient—satisfaction. Here are just a few highlights you will find in this enlightening case study:

  • +15-point increase for work climate scores for inpatient nursing
  • 66% improvement in turnover rates for all RNs since 2015
  • 71% improvement in turnover rates for first-year RNs since 2015

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