Operating healthcare support services efficiently and cost-effectively in a multifacility organization is critical in today’s complex environment. When multiple facilities operate under a unified management systems, organizations realize cost efficiencies, improvements in patient satisfaction, and standardized service delivery.
According to a study by the Advisory Board, today’s healthcare systems are growing and becoming more complex:
- 84% increase in M&A transaction volume from 2009 to 2019
- 69% increase in average acquired hospital revenue from 2014 to 2017, as compared to 2006 to 2009
- 8,000 medical practices were acquired by hospitals from 2016 to 2018
These are among the many reasons why more healthcare organizations are transitioning to a systemized approach to services management — a process known within the industry as “systemness.”
“Systemness” means driving operational and cost consistency across a healthcare system by bringing services together from multiple facilities under one management team. Any support service can be systemized — including patient and retail dining, environmental services, and energy and facilities management. Furthermore, many of these services can be aggregated for greater benefits.