The Vizient and Aramark Healthcare Partnership

From environmental services innovations to serving patients nutritious food that fosters healing, Aramark leads in service support with industry experience and insight.

Aramark is a trusted Vizient partner. Whatever goals you’re trying to help your healthcare customers achieve, Aramark can help. From improved safety to reduced costs to greater patient and staff satisfaction, we’ve delivered proven results in hundreds of healthcare facilities across the country.

Aramark Provides the Support Services That Organizations Need to Meet Today’s Changing Healthcare Landscape

Aramark is a premier dining and facilities partner for healthcare systems across North America, serving more than 300 organizations with insight-driven transformations and industry-leading expertise. Our teams are known for creating innovative dining experiences that transform dining services, efficiently and safely operating healthcare facilities to provide clean and sanitary environments, improve patient experience and helping facilities with innovative solutions.

Our experience-based, comprehensive approach provides healthcare administrators with peace of mind, knowing their most valuable assets — human and physical — are well managed, and positive patient outcomes are always a top priority.

Our Wide Range of Services

Our partnership with Vizient allows us to help improve patient, caregiver and visitor experiences through our solution-oriented services, including:

Patient Dining

We approach our patient dining and clinical nutrition services with health and satisfaction in mind.

REtaiL Dining

Our insights and innovations transform the way organizations think about healthcare retail dining.

environmental services

We focus on maintaining clean, comfortable healthcare spaces and keeping patients out of harm’s way.

Strategic facilities planning

Our experts provide a variety of services, from energy management solutions, to building commissioning, to capital project management.

Uniform Services

Our healthcare uniforms team helps prevent the spread of infection and enhance patient satisfaction.

Our Leading-Edge Innovations

Our innovations help healthcare organizations operate on the leading edge of what’s possible in exceptional healthcare today, including:

  • Provision on Demand convenience stores and kiosks
  • Treat Yourself and Chef Series patient-focused menu innovation
  • Restaurant Rotation café dining program
  • PatientConnect and Your Voice Counts patient satisfaction services
  • Adopt-A-Floor nurse satisfaction tools
  • FacilityFit PRO computerized maintenance management system
  • AIWX Connect™ demand-driven cleaning with IoT room sensors
  • Moonbeam™3 infection control with UV-C
provision on demand

Our Case Studies

Read highlights from a few of our many case studies. They illustrate how we help healthcare organizations meet their goals, from boosting patient satisfaction scores to attaining cost savings.

northside hospital logo

Northside Hospital System is one of Georgia’s largest healthcare delivery systems.

Northside’s partnership with Aramark resulted in:
  • Reduced bed turnover times — from 180 minutes to 50 or fewer minutes 
  • Patient satisfaction scores — increased from 73.2 in 2012 to 80+ in 2019
main line health logo

Main Line Health serves portions of Philadelphia and its western suburbs with four acute care hospitals.

MLH’s partnership with Aramark resulted in:
  • Dining satisfaction scores — improved from 40.5% in 2016 to 54.8% in 2017
  • HCAHPS scores — increased 25 percentage points in two years
  • Café upsells — increased by 12%, totaling $68,500 in incremental revenue
new york state office of menal health logo

The New York State Office of Mental Health (OMH) operates psychiatric centers across New York State that serve more than 700,000 a year.

Aramark delivered a comprehensive energy program, integration of new technologies, energy planning and procurement support, and facility operation services that resulted in:
  • Over $500M in energy cost savings since the inception of the program
  • Over $14.4M from negotiations, procurement strategies and consultations with OMH and service contractors
albert einstein college of medicine logo

Albert Einstein College of Medicine is a research-intensive medical school in the Bronx.

Aramark identified and presented more than 160 issues that were corrected during the design phase and resulted in:
  • $1.5M in cost avoidance
  • Over $169K in contractor corrective costs

Aramark in Action

Watch these short videos to get to know us. See how we help provide comfort, quality and safety measures for patients, visitors and guests throughout the healthcare journey.

FM Transformation — Creating a Demand-Driven Service Model

A new approach to facilities management, demand-driven services delivers the capabilities facilities need to reduce risks and save money in multiple areas of operation. Listen to experts as they discuss how demand-driven services are transforming facilities.

Provisions on Demand — Elevating the Market Experience

Provisions On Demand is an on-site, scalable retail solution. Our research and data analysis gives us the ability to create custom solutions geared toward unique consumers. This ensures the c-store aligns with the organization’s goals while offering best-in-class experiences.

Asset Optimization — Leveraging AI to Make Hospitals Smarter and Safer

Leading hospitals and health systems are leveraging technology to capture data and make smarter decisions. Listen as Aramark's Bruce Alperin, VP of facilities services and marketing, shares top insights. This video is part of the Transformation Talk Series presented by the AHA.

Innovative AI-Driven Touchless-Checkout Systems Speed Up Retail Checkout

In partnership with Mashgin, a Palo Alto, CA,-based technology company, Aramark brings AI innovation into facilities with express self-checkout kiosks that use computer vision to scan multiple items at once without barcodes. This reduces the time consumers spend waiting in retail checkout lines.

Read All About Us

Gain insights covering everything from our innovative mobile rounding technology to our case studies.


Mobile Rounding Technology Improves Patient Satisfaction and Nurse Engagement

Through insight-driven data, Patient Connect monitors satisfaction levels and enables on-the-ground teams to take proactive steps that elevate patient experiences, while supporting nurse engagement and enablement. This infographic shares results achieved with the innovative mobile rounding technology. VIEW NOW

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7 Actionable Steps to Increase Healthcare Employees’ Job Satisfaction

Aramark asked healthcare workers what’s on their minds today. We gained insight into their attitude about work, wellness and job satisfaction. From this firsthand feedback, we came away with seven major insights — and multiple innovative ideas for boosting employees’ satisfaction with their job. VIEW NOW

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case study

Aramark’s Room Service Program Gives Patients Control Over When and What They Eat

Room Service, a hotel-like dining program, allows patients to order what they want to eat and when. Three hospitals in the Main Line Health system experienced statistically significant percentile ranking improvements within one year of deploying Room Service. VIEW NOW

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case study

Hospital Boosts Patient Satisfaction and Bed Turnover Times with Aramark’s EVS Program

Two hospitals in the Northside Hospital System increased their scores and attained national recognition thanks to Aramark’s EVS program. The program has steadily increased its HCAHPS “top box” patient satisfaction scores for environmental cleanliness — rising from 73.2% in 2012 to over 88% by 2019. VIEW NOW

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Inspiring Community Health: Challenges and Solutions How Hospitals can Support their Population

An increasingly larger percentage of the U.S. population is facing challenges that result in frequent admissions to local hospitals. Among the reasons why is a lack of access to nutritious food and information about living a healthier life. Many healthcare systems have already launched programs and are achieving remarkable results. VIEW NOW

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Stephen Davidson
National Director of Business Development, GPO Partnerships