The Vizient and Aramark Healthcare+ Partnership

From environmental services innovations to serving patients nutritious food that fosters healing, Aramark Healthcare+ leads in service support with industry experience and insight.

Aramark Healthcare+ is a trusted Vizient partner. To be agile during change, you need a partner who acts as an extension of your team at every level, from everyday moments to future-forward innovations.

Aramark Healthcare+ Provides the Support Services That Organizations Need to Meet Today’s Changing Healthcare Landscape

Aramark Healthcare+ is a premier dining and facilities partner for healthcare systems across North America, serving more than 300 organizations with insight-driven transformations and industry-leading expertise. Our teams are known for creating innovative dining experiences that transform dining services, efficiently and safely operating healthcare facilities to provide clean and sanitary environments, improve patient experience and helping facilities with innovative solutions.

Our experience-based, comprehensive approach provides healthcare administrators with peace of mind, knowing their most valuable assets — human and physical — are well managed, and positive patient outcomes are always a top priority.

Our Wide Range of Services

Our partnership with Vizient allows us to help improve patient, caregiver and visitor experiences through our solution-oriented services, including:

Patient Dining

We approach our patient dining and clinical nutrition services with health and satisfaction in mind.

REtaiL Dining

Our insights and innovations transform the way organizations think about healthcare retail dining.

environmental services

We focus on maintaining clean, comfortable healthcare spaces and keeping patients out of harm’s way.

Strategic facilities planning

Our experts provide a variety of services, from energy management solutions, to building commissioning, to capital project management, construction and flexible engineering.

Uniform Services

Our healthcare uniforms team helps prevent the spread of infection and enhance patient satisfaction.

Plant Operations and Maintenance

We develop and execute maintenance solutions to meet your financial and operational needs.

Patient Transportation

Our team not only transports, but anticipates and responds to customer needs.

Grounds & Landscaping

Make a great first impression on patients and visitors through your grounds and maintenance.

Reception

Our team ensures patients and visitors see a friendly face first thing while getting the help they need.

Valet

We ensure patients and visitors need not worry about anything but their health with reliable valet services.

Security

Our security workers help every person feel safe every day while receiving care.

Our Leading-Edge Innovations

Our innovations help healthcare organizations operate on the leading edge of what’s possible in exceptional healthcare today, including:

  • Provision on Demand convenience stores and kiosks
  • Treat Yourself and Chef Series patient-focused menu innovation
  • Restaurant Rotation café dining program
  • PatientConnect and Your Voice Counts patient satisfaction services
  • Adopt-A-Floor nurse satisfaction tools
  • FacilityFit PRO computerized maintenance management system
  • AIWX Connect™ demand-driven cleaning with IoT room sensors
  • Moonbeam™3 infection control with UV-C
provision on demand

Our Case Studies

Read highlights from a few of our many case studies. They illustrate how we help healthcare organizations meet their goals, from boosting patient satisfaction scores to attaining cost savings.

northside hospital logo

Northside Hospital System is one of Georgia’s largest healthcare delivery systems.

Northside’s partnership with Aramark Healthcare+ resulted in:
  • Reduced bed turnover times — from 180 minutes to 50 or fewer minutes 
  • Patient satisfaction scores — increased from 73.2 in 2012 to 80+ in 2019
main line health logo

Main Line Health serves portions of Philadelphia and its western suburbs with four acute care hospitals.

MLH’s partnership with Aramark Healthcare+ resulted in:
  • Dining satisfaction scores — improved from 40.5% in 2016 to 54.8% in 2017
  • HCAHPS scores — increased 25 percentage points in two years
  • Café upsells — increased by 12%, totaling $68,500 in incremental revenue
new york state office of menal health logo

The New York State Office of Mental Health (OMH) operates psychiatric centers across New York State that serve more than 700,000 a year.

Aramark Healthcare+ delivered a comprehensive energy program, integration of new technologies, energy planning and procurement support, and facility operation services that resulted in:
  • Over $500M in energy cost savings since the inception of the program
  • Over $14.4M from negotiations, procurement strategies and consultations with OMH and service contractors
albert einstein college of medicine logo

Albert Einstein College of Medicine is a research-intensive medical school in the Bronx.

Aramark Healthcare+ identified and presented more than 160 issues that were corrected during the design phase and resulted in:
  • $1.5M in cost avoidance
  • Over $169K in contractor corrective costs

Aramark Healthcare+ in Action

Watch these short videos to get to know us. See how we help provide comfort, quality and safety measures for patients, visitors and guests throughout the healthcare journey. 

Aramark Healthcare+ — Real People, Real Stories.

Our commitment to going above and beyond every day. From the housekeeper cleaning a patient room after discharge to the foodservice worker making sure a patient’s order is accurate, we all strive to serve others and provide solutions that promote health and well-being for everyone. 

Be Well. Do Well. — Sustainability for Generations to Come

Our sustainability plan focused on making a positive impact on people and the planet. It accelerates our sustainability efforts and aligns with our vision for our future: improving the wellbeing of people, and reducing our greenhouse gas emissions by 2025.

FM Transformation — Creating a Demand-Driven Service Model

A new approach to facilities management, demand-driven services delivers the capabilities facilities need to reduce risks and save money in multiple areas of operation. Listen to experts as they discuss how demand-driven services are transforming facilities.

Provisions on Demand — Elevating the Market Experience

Provisions On Demand is an on-site, scalable retail solution. Our research and data analysis gives us the ability to create custom solutions geared toward unique consumers. This ensures the c-store aligns with the organization’s goals while offering best-in-class experiences.

IoT-Driven Intelligent Workplace Experience

AIWX™ Connect delivers a suite of business intelligence to drive efficiencies, improve planning and enhance customer service for a safer hospital. Proven in healthcare settings, AIWX Connect successfully combines the power of data with operational expertise to create safer environments and improve building performance.

Innovative AI-Driven Touchless-Checkout Systems Speed Up Retail Checkout

In partnership with Mashgin, a Palo Alto, CA,-based technology company, Aramark Healthcare+ brings AI innovation into facilities with express self-checkout kiosks that use computer vision to scan multiple items at once without barcodes. This reduces the time consumers spend waiting in retail checkout lines.

Read All About Us

Gain insights covering everything from our innovative mobile rounding technology to our case studies.

Strategic Solutions
Slide Deck

Strategic Solutions

See Aramark Healthcare+ latest updates. From a brand launch, to a strategic partnership, to our latest recruitment and retention efforts. VIEW NOW

Impact Report
Impact Report 2021

Be Well. Do Well.

Be Well. Do Well. underscores Aramark’s commitment to sustainability and our goals to enable people to prosper on a healthy planet for generations to come, while ensuring long-term growth within your healthcare system. VIEW NOW

infographic
Infographic

Mobile Rounding Technology Improves Patient Satisfaction and Nurse Engagement

Through insight-driven data, Patient Connect monitors satisfaction levels and enables on-the-ground teams to take proactive steps that elevate patient experiences, while supporting nurse engagement and enablement. This infographic shares results achieved with the innovative mobile rounding technology. VIEW NOW

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SLIDE DECK

7 Actionable Steps to Increase Healthcare Employees’ Job Satisfaction

Aramark asked healthcare workers what’s on their minds today. We gained insight into their attitude about work, wellness and job satisfaction. From this firsthand feedback, we came away with seven major insights — and multiple innovative ideas for boosting employees’ satisfaction with their job. VIEW NOW

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case study

Aramark’s Room Service Program Gives Patients Control Over When and What They Eat

Room Service, a hotel-like dining program, allows patients to order what they want to eat and when. Three hospitals in the Main Line Health system experienced statistically significant percentile ranking improvements within one year of deploying Room Service. VIEW NOW

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case study

Hospital Boosts Patient Satisfaction and Bed Turnover Times with Aramark’s EVS Program

Two hospitals in the Northside Hospital System increased their scores and attained national recognition thanks to Aramark’s EVS program. The program has steadily increased its HCAHPS “top box” patient satisfaction scores for environmental cleanliness — rising from 73.2% in 2012 to over 88% by 2019. VIEW NOW

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interactive

Inspiring Community Health: Challenges and Solutions How Hospitals can Support their Population

An increasingly larger percentage of the U.S. population is facing challenges that result in frequent admissions to local hospitals. Among the reasons why is a lack of access to nutritious food and information about living a healthier life. Many healthcare systems have already launched programs and are achieving remarkable results. VIEW NOW

Have a Question?

I’m here to help. Contact me directly or complete the form.
Stephen Davidson
National Director of Business Development, GPO Partnerships
davidson-stephen@aramark.com
512.801.9107