The Vizient and Aramark Healthcare+ Partnership

From environmental services innovations to serving patients nutritious food that fosters healing, Aramark Healthcare+ leads in service support with industry experience and insight.

Aramark Healthcare+ is a trusted Vizient partner. To be agile during change, you need a partner who acts as an extension of your team at every level, from everyday moments to future-forward innovations.

Aramark Healthcare+ Provides the Support Services That Organizations Need to Meet Today’s Changing Healthcare Landscape

Aramark Healthcare+ is a premier dining and facilities partner for healthcare systems across North America, serving more than 300 organizations with insight-driven transformations and industry-leading expertise. Our teams are known for creating innovative dining experiences that transform dining services, efficiently and safely operating healthcare facilities to provide clean and sanitary environments, improve patient experience and helping facilities with innovative solutions.

Our experience-based, comprehensive approach provides healthcare administrators with peace of mind, knowing their most valuable assets — human and physical — are well managed, and positive patient outcomes are always a top priority.

Our Wide Range of Services

Our partnership with Vizient allows us to help improve patient, caregiver and visitor experiences through our solution-oriented services, including:

Patient Dining

We approach our patient dining and clinical nutrition services with health and satisfaction in mind.

REtaiL Dining

Our insights and innovations transform the way organizations think about healthcare retail dining.

environmental services

We focus on maintaining clean, comfortable healthcare spaces and keeping patients out of harm’s way.

Plant Operations and Maintenance

We develop and execute maintenance solutions to meet your financial and operational needs.

Patient Transportation

Our team not only transports, but anticipates and responds to customer needs.

Our Leading-Edge Innovations

Our innovations help healthcare organizations operate on the leading edge of what’s possible in exceptional healthcare today, including:

  • Provision on Demand convenience stores and kiosks
  • Treat Yourself and Chef Series patient-focused menu innovation
  • Restaurant Rotation café dining program
  • PatientConnect and Your Voice Counts patient satisfaction services
  • Adopt-A-Floor nurse satisfaction tools
  • FacilityFit PRO computerized maintenance management system
  • AIWX Connect™ demand-driven cleaning with IoT room sensors
  • Infection control with UV-C
provision on demand

Our Case Studies

Read highlights from a few of our many case studies. They illustrate how we help healthcare organizations meet their goals, from boosting patient satisfaction scores to attaining cost savings.

main line health logo

Main Line Health serves portions of Philadelphia and its western suburbs with four acute care hospitals.

MLH’s partnership with Aramark Healthcare+ resulted in:
  • Dining satisfaction scores — improved from 40.5% in 2016 to 54.8% in 2017
  • HCAHPS scores — increased 25 percentage points in two years
  • Café upsells — increased by 12%, totaling $68,500 in incremental revenue

Indiana University Health is the largest network of physicians in the state of Indiana

Aramark Healthcare+ achieved standardization across all 17 hospitals while partnering to deliver IU Health's brand promise: 
  • Patient throughputs reached 101, down from a high of 159 four years prior.
  • Achieved a 6.8% decrease in systemwide total patient throughput from previous months.
  • 99.8% patient safety with tray accuracy.
  • EVS compliance quality inspections achieved 112.32%, up from a low of 24.17% eight months prior.

Aramark Healthcare+ in Action

Watch these short videos to get to know us. See how we help provide comfort, quality and safety measures for patients, visitors and guests throughout the healthcare journey. 

Aramark Healthcare+ — Real People, Real Stories.

Our commitment to going above and beyond every day. From the housekeeper cleaning a patient room after discharge to the foodservice worker making sure a patient’s order is accurate, we all strive to serve others and provide solutions that promote health and well-being for everyone. 

Be Well. Do Well. — Sustainability for Generations to Come

Our sustainability plan focused on making a positive impact on people and the planet. It accelerates our sustainability efforts and aligns with our vision for our future: improving the wellbeing of people, and reducing our greenhouse gas emissions by 2025.

FM Transformation — Creating a Demand-Driven Service Model

A new approach to facilities management, demand-driven services delivers the capabilities facilities need to reduce risks and save money in multiple areas of operation. Listen to experts as they discuss how demand-driven services are transforming facilities.

Provisions on Demand — Elevating the Market Experience

Provisions On Demand is an on-site, scalable retail solution. Our research and data analysis gives us the ability to create custom solutions geared toward unique consumers. This ensures the c-store aligns with the organization’s goals while offering best-in-class experiences.

IoT-Driven Intelligent Workplace Experience

AIWX™ Connect delivers a suite of business intelligence to drive efficiencies, improve planning and enhance customer service for a safer hospital. Proven in healthcare settings, AIWX Connect successfully combines the power of data with operational expertise to create safer environments and improve building performance.

Innovative AI-Driven Touchless-Checkout Systems Speed Up Retail Checkout

In partnership with Mashgin, a Palo Alto, CA,-based technology company, Aramark Healthcare+ brings AI innovation into facilities with express self-checkout kiosks that use computer vision to scan multiple items at once without barcodes. This reduces the time consumers spend waiting in retail checkout lines.

Read All About Us

Gain insights covering everything from our innovative mobile rounding technology to our case studies.

Be Well
Impact Report 2022

Be Well. Do Well.

Be Well. Do Well. underscores Aramark’s commitment to sustainability and our goals to enable people to prosper on a healthy planet for generations to come, while ensuring long-term growth within your healthcare system. VIEW NOW

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7 Actionable Steps to Increase Healthcare Employees’ Job Satisfaction

Aramark asked healthcare workers what’s on their minds today. We gained insight into their attitude about work, wellness and job satisfaction. From this firsthand feedback, we came away with seven major insights — and multiple innovative ideas for boosting employees’ satisfaction with their job. VIEW NOW

case study cover graphic
case study

Aramark’s Room Service Program Gives Patients Control Over When and What They Eat

Room Service, a hotel-like dining program, allows patients to order what they want to eat and when. Three hospitals in the Main Line Health system experienced statistically significant percentile ranking improvements within one year of deploying Room Service. VIEW NOW

case study

Children's Hospital of Alabama Improves Patient Satisfaction Through Dining and EVS Innovations

Pediatric hospitals must achieve a balance between maintaining large, complex facilities while creating positive experiences that support the entire family. Aramark helped The Children's Hospital of Alabama staff boost patient satisfaction and efficiency through several improvements, including:

  • A new pediatric menu and room service
  • More dining choices for families
  • Innovative cleaning technology and processes to improve the hospital environment and bed turnover times
Maple Grove
case study

How Maple Grove Hospital Secures Top Talent

The role of dietitians in hospitals and healthcare facilities is becoming more vital to an organization’s success, but many hospitals have trouble filling positions with qualified candidates.

In this informational case study, discover how Aramark’s HC+ Dietetic Internship program has helped hospitals across the nation place highly trained and experienced individuals. VIEW NOW

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Robert Scorsone
Manager, GPO Partnerships