Why Acute Care Hospitals Trust Aramark Healthcare+

Aramark employee and hospital staff
An Extension of Your Team to

Help You Focus on Patient Outcomes, Caregiver Satisfaction and Total Wellbeing

Acute care hospital administrators deal with a wide range of clinical issues every day — from ever-expanding lengths of stay and bed utilization rates to readmission rates. To help overcome these challenges, you need the best support services delivered from a trusted partner.

Aramark Healthcare+ contains an implicit commitment to our clients. We will go above and beyond to ensure your healthcare facility provides your patients, caregivers and visitors with a dining service program that delivers tasty, healthy meals; an EVS team that ensures a safe, clean environment patients can feel comfortable healing in; and facilities expertise that harnesses the potential of your space.

We are an extension of your caregiving team at every level — from improving everyday moments to planning for future-forward innovations.

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Who is Aramark Healthcare+?

Aramark Healthcare+ is a premier healthcare dining and facilities partner. Aramark Healthcare+ has been meeting the needs of healthcare providers throughout North America for decades. Today, we serve over 300 healthcare organizations with industry-leading expertise and data-driven transformations. Our dining services teams are known for creating innovative experiences that enhance patient care and fuel healthcare workers. From better-designed dining venues to inspiring menus, our dining services both delight and satisfy caregivers, visitors and patients.

Our deep expertise in environmental services, energy management, plant engineering and maintenance, patient transport, and bed management assures a healthcare system’s physical infrastructure enhances clinical services. Our experienced, comprehensive approach provides administrators peace of mind, knowing their most valuable assets—human and physical—are well-managed and positive patient outcomes are always a priority.

What Makes Aramark Healthcare+ Different?

A HOSPITALITY MINDSET

IMPACT — Patients focus on healing, not on complaints.

In our mission to redefine the healthcare experience for patients, we offer powerful clinical nutrition, feel-good foods and friendly smiles. We help improve patients’ sense of quality healthcare and medical outcome optimism.

Our hospitality mindset means inpatient and outpatient dining solutions are personalized, scalable and focused on satisfaction. Our team of chefs and 600+ dietitians ensures that patient menus meet prescribed clinical needs while offering comforting dishes and tasteful presentations. By combining hospitality, science and culinary expertise, we effortlessly create dining environments where both patients and caregivers can relax, recharge and recover.

child in a hospital bed looking at a menu
96
of patient complaints are related to the overall experience, not just medical care

GOING ABOVE AND BEYOND

IMPACT — Meet the dynamic changes coming to healthcare.

Aramark Healthcare+ provides healthcare teams experienced EVS professionals who work to reduce airborne and healthcare-associated infections (HAIs), improve caregiver satisfaction and deliver higher patient satisfaction. Our healthcare experts’ knowledge, innovative spirit and strategic thinking all contribute to developing a high-impact, customized program for every hospital. Our innovative approach uncovers new ways to maximize cost-savings, while supporting the highest levels of patient care.

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PARAMOUNT PARTNERSHIPS

IMPACT — Achieve wellness, safety and peace of mind of those we serve and remove excess burdens from caregivers to mitigate burnout. Through our passion for hospitality, we deliver the following advantages:
Partnership with Patient Engagement Advisors.

This enables us to positively impact the social determinants of health and readmission rates, including:

  • Economic stability
  • Healthcare quality
  • Social and community context
  • Neighborhood and environment
  • Education access and quality
Work with the American Heart Association.

Together, we help empower healthier lives in the locations we serve and through innovative community health programs nationwide.

Through our health-focused initiative, we work with various partners to create positive impacts for people and the planet alongside the healthcare organizations we serve. Our strategy accelerates our sustainability efforts and aligns with our vision for our future: To enable equity and wellbeing for millions and reduce our greenhouse gas emissions.

Elevating the Patient Experience with Healthcare Plus Solutions Group.

Through our partnership with Healthcare Plus Solutions Group, we have created a standardized training method to produce consistently successful outcomes in engaging the total patient journey.

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We see ourselves as a component of the caregiving team. We believe we are all caregivers under Aramark Healthcare+ and are ready to stand with our hospital partners to provide proven tailored solutions to promote the total wellbeing of everyone we serve. We are better together.”

Bart Kaericher
President and CEO, Aramark Healthcare+

Solutions from Aramark Healthcare+

Our focus is on the total wellbeing of every person we serve.
 Our team of specialists bring these key values to every partnership:

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Focus on Health

What we bring to the table: Healthy, satisfying dining experiences

Providing healthy food options is a key driver for patient and staff satisfaction. To ensure optimal healthy food preparation and service, we collaborate with several leading health and wellness groups—including the American Heart Association, Healthy for Life®, and Healthy for Life 20 by 20™. Their healthy living guidelines are incorporated into patient and retail dining menus, including healthy eating information. For example, Aramark’s innovative restaurant rotation menus provide on-trend meals with authentic ethnic and regionally inspired options.

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Expert Dietary Guidance

What we bring to the table: World-class dietitians who understand patients’ needs and preferences

We leverage the Academy of Nutrition and Dietetics standards to create nutritional meal options customized for age, region and health restrictions. Dietitians create and deliver nutrition-focused and satisfying meal options that delight patients and help aid in recovery.

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Safe, Clean Spaces

What we bring to the table: Improved patient experience through the physical environment

Aramark Healthcare+ maintains a relentless focus on decreasing the risk of airborne viruses and healthcare-associated infections (HAIs) through innovative cleaning technologies and standardized staff training. Patient room sanitizing, modern cleaning equipment, and proven approaches are only part of the solution. Extensive training of staff on equipment and process is continuously reinforced to deliver a repeatable outcome. 

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Venue Innovation

What we bring to the table: Enticing dining venue designs for improved experiences

Fast service is critical for busy hospital staff members. Design innovation, like ordering kiosks, self-checkout, and autonomous markets can speed up service delivery so staff get their food faster and have more time to rest and recharge. The right design modifications also increase convenience, food quality and freshness, and allow orders to be personalized—elevating dining satisfaction.

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Integrated Service Delivery

What we bring to the table: A single source for all facilities management and support needs across your system

Aramark Healthcare+ provides a single source for all facilities’ needs—from environmental services, operations, maintenance, central transportation, engineering, energy management and more. In addition to deep operational expertise, the Aramark Engineering Solutions (AES) team delivers on complex operating, energy, and capital needs.

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Leading-Edge Research & Insights

What we bring to the table: Improving on-premise experiences

Aramark Healthcare+ national nurses survey helps define our approach to providing speed-of-service solutions, expanded menu variety and ordering convenience.

Additionally, FacilityFit Pro, our fully integrated information and management system, uses powerful insights to impact critical areas of healthcare facilities performance—from space management to employee productivity optimization—for every department, all from one platform.

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Continuous Improvement

What we bring to the table: Higher customer satisfaction, positive feedback and increased revenue

Our “Your Voice Counts” consumer feedback tool, national dining trends, and industry insights inform our ability to create innovative dining solutions that leave a positive impact on the experiences of patients, caregivers and visitors alike.

This extends outside your hospital walls, as we help you address social determinants of health through our programs for care navigation, fulfillment & logistics, and assistance within the community.

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Revenue Growth

What we bring to the table: An impact on the bottom line

With our focus on healthier dining services, cleaner spaces and integrated services, our healthcare partners see significant increases in patient satisfaction scores and revenue growth. For example, hospitals across the country have provided better self-care for caregivers, and enhanced their bottom lines, by providing 24/7 service through our brands, including:

  • Quick Eats
  • Cobotics
  • Automatic Eats
  • Restaurant Rotation
  • Local Restaurant Row

We wanted to provide a service to patients that would help improve their experience and healing while in our facilities. Within three months of deploying Room Service in one hospital, the facility went from the 60th percentile in patient satisfaction up into the 90th—and we’ve never looked back.”

Danielle Platt
System Directory of Clinical Nutrition,
Main Line Health

Our partnership has yielded triple bottom line benefits—improving the patient experience, improving the health of our populations and reducing the per capita cost of healthcare. The success of our environmental services is critical to achieving these goals through our quality people services—and keeping our patient satisfaction scores high.”

Our partnership with Aramark in leading our environmental services program has proven to benefit our staff and patients. It starts with leadership, and the results speak for themselves. Of course, our journey continues for which our Aramark partners will continue to lead the way.

David Elgarico

How We Can Help Your Acute Care Facility

To deliver optimal performance in this healthcare environment and be agile during times of change, you need a dining services partner that acts as an extension of your team at every level—from everyday moments to future-forward innovations.

female hospital worker smiling